Making a Claim

At Supercover we appreciate that making a claim can be a stressful time.

As a Supercover policyholder we want to make it as easy as possible for you to register a claim, so we have worked with our claims management partners, Davies Group, to build a claims registration portal that you can use 24/7, 365 days a year. 

To register a claim, please click Make a Claim below. Once registered you can check, track and upload claim documents in the portal.

Make A Claim

If you'd prefer to make a claim by email, please send your documents with a covering message to supercoverclaims@directgroup.co.uk and please provide us with as much information as possible about your claim. Please see advice on claiming below.

MOBILE PHONE CLAIMS

To report a Damage Claim, you will need the following to hand:

• A receipt from the original purchase of the device which shows date, make and model as well as the IMEI and Serial Number or a despatch note if the phone was posted out to you showing the same details. (If unavailable, please contact your service provider or retailer that you purchased your device from for a copy ahead of contacting us).
• The contract agreement with a Service Provider.
• The damaged device in relation to a faulty item, as you’ll need to provide this.

To report a Theft Claim, in addition to the above you will also need to have:

• Reported the theft or loss to the Police within 48 hours of discovery and have a note of the Crime Reference number.
• Reported the theft or loss of your mobile phone to your service provider as soon as possible, but within 24 hours of discovery in any event.
• If the incident has happened abroad, we would need proof of travel confirming the date you went and returned.

LAPTOP, TABLET OR ELECTRONIC DEVICE CLAIMS

To report a Damage Claim, you will need the following to hand:

• A receipt from the original purchase of the device which shows date, Make & Model (as well as the IMEI if applicable and Serial Number or a despatch note if the device was posted out to you showing the same details. (If unavailable, please contact your service provider or retailer that you purchased your device from for a copy ahead of contacting us)
• The contract agreement with a service provider if you have one.
• The damaged device in relation to a faulty item, as you’ll need to provide this.

To report a Theft Claim, in addition to the above you will also need to have:

• Reported the Theft or loss to the Police within 48 hours of discovery and have a note of the Crime Reference number.
• Reported the theft or loss of your device to your service provider should you have one, as soon as possible, but within 24 hours of discovery in any event.
• If the incident has happened abroad, we would need proof of travel confirming the date you went and returned

If you are unable to report your claim online, please call one of our claims advisors on 0203 794 9300, lines are open Monday to Friday, 9am to 5pm. 

Thank you for choosing to insure your device with Supercover. 

Please note: All Supercover claims are processed by Direct Group Limited. Certain subsidiaries of Direct Group Limited are authorised and regulated by the Financial Conduct Authority. Registered office: Quay Point, Lakeside Boulevard, Doncaster, South Yorkshire, DN4 5PL. Financial Services Registered number: 307332. Company number: 2461657. Registered in England & Wales. 

Make A Claim